Course Advisor

Customer Service Excellence

CommunicationIntermediate
$975.00
Investment
1 Day
Duration
On-Campus or Virtual
Delivery
Intermediate
Level

Course OverviewDetailed Info Available

AIM Business School provides specialised higher education across essential business functions, all with clear articulation pathways into our premier MBA+ program.

What You'll Learn

Define service excellence and its importance in building a strong brand reputation and customer loyalty
Identify key metrics for service success and learn to apply measurement techniques to evaluate and improve service performance
Develop skills to recognise and meet customer needs through a customer-centric approach, promoting consistency and quality in service
Gain proficiency in de-escalating challenging situations and enhancing problem-solving abilities to create positive customer experiences
Apply effective communication techniques, including listening, trust-building, and responsiveness, to improve interactions and build rapport with customers
Explore and leverage modern tools and AI-driven technology to improve service efficiency while maintaining a personalised approach

Upcoming Sessions

06 Aug 2025 - Adelaide Campus
04 Sep 2025 - Melbourne Campus
12 Sep 2025 - Virtual Session
12 Sep 2025 - Brisbane Campus
19 Sep 2025 - Sydney Campus

Faculty

Communication

Additional Information

What's Included? All students receive: Comprehensive course notesFree access to 3 x Online Short Courses On-campus students receive: Morning tea, lunch and afternoon teaInternet accessPlease advise AIM when booking if you have any dietary or accessibility requests. Virtual students will require the following: Computer or mobile deviceAn internet connection (broadband/4G+ recommended)Speakers and a microphoneA webcam Payment Options We require full payment to be made upfront prior to attending the training. Payment options we offer include: Credit Card (Visa/MasterCard/Amex)Direct Deposit (EFT)Purchase OrderPayment Plan - zipMoney

Who Should Attend

Suitable for intermediate level professionals

Advisor Notes

Quick Reference for Advisors
Best for:Suitable for intermediate level professionals
Time Commitment:1 Day
Format:On-Campus or Virtual

Course Resources

Course Specifications

CategoryCommunication
LevelIntermediate
Standard Cost$975
MethodOn-Campus or Virtual

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